Hello Welcome to PackNWood US
  • LOGIN
*Any purchase made before 2pm EST Monday-Friday
will be shipped the same day,

after 2pm EST the order will be shipped
the next business day.

* Please note that the items and sizing may not be exactly as shown and/or indicated due to natural variations in raw materials. Capacity measurements in oz/ml are only approximations.

Transparent
Frequently Asked Questions (FAQ):
Search Word(s)
at least one word
all words
exact match
 
showing 1-20 of 65
To create an account visit https://www.packnwood.com/register.jhtm

Fill out the registration form and allow 1 hour to be approved during business hours (Mon-Fri, 9am-6pm EST.) If after 1 hour you are still not able to view prices please email admin@packnwood.com or call at +1 201 604 3840. If you register after business hours it can take up to 24 hours for your account to be approved.

When your account is approved you will receive an email and will then be able to place your order on Packnwood.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=How+do+I+register+on+PacknWood.com%3F
First register for an account or log into your account if you already have one.

Then click on the product you want to buy, type in the quantity you want (number of cases) and click on the "ADD TO CART" button.

You can then go back to the website by clicking on the "BACK TO STORE" button and add as many items as you want. Once you are done, go to your shopping cart and click on the "CHECKOUT" button.

You can now choose your preferred shipping method and payment method and enter your information (please make sure the shipping and billing information are accurate).

After agreeing to the Terms and Conditions just click on the "PURCHASE BUTTON" and you are done!

You will then receive an email that has your invoice attached.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=How+do+I+place+an+order+on+online%3F
In order to see the prices, you just have to register for an account or log into your account if you already have one. You can then click on any item and see all the pricing information.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=How+can+I+see+the+prices+on+PacknWood.com%3F+
The minimum order is a case. You won't be able to order any product by the pack.

There is no minimum order if you are ordering samples.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=What+is+the+minimum+order+online%3F
All the products' specifications and dimensions are available online, whether you register or not. If you are still not sure that the product you are looking at will perfectly fit your needs, you can order a sample for $1 and try the product at home!

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=How+do+I+know+if+your+products+fit+my+needs%3F

Click on the product you want to buy samples for.

Click on the sample on the right side of the screen and click on "ADD TO CART" button.

Once you are done, go to your shopping cart and click on the "CHECKOUT" button.

You can now choose your preferred shipping method and payment method and enter your information (please make sure the shipping and billing information are accurate).

After agreeing to the Terms and Conditions just click on the "PURCHASE BUTTON" and you are done! You will then receive an email that has your invoice attached.

 

Please note that samples are shipped within 72 hours.

Substitutions of like samples may be sent when ordered samples are not available in the office.


Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=How+do+I+order+samples+on+PacknWood.com%3F
Please e-mail or call the office at +1 201 604 3840 for more information about items that are not in stock.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=Can+I+order+an+item+that+you+don%27t+currently+have+in+stock%3F
Please e-mail admin@packnwood.com or call the office at +1 201 604 3840 if you are ordering 10 or more cases of the same SKU.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=Is+there+a+volume+discount+on+PacknWood.com%3F
Shipping will be calculated at time of check out.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=How+much+is+shipping+and+handling%3F+
Please e-mail admin@packnwood.com or call the office at +1 201 604 3840 for more information about where our products can be shipped to outside of the US.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=Can+my+order+be+delivered+outside+of+the+US%3F+

All samples are shipped within 48 hours.

All other orders will usually ship the same day if the order is placed before 2pm EST.

If your order is placed after 2pm EST, it will ship the next day.

***For an additional charge a rush fee can be applied for same day shipping after 2pm EST.***

***Shipping times are not guaranteed.***

After your order has been shipped, you will receive an email with a tracking number that will allow you to track the shipping progress of your order.

The delivery time depends on the location where the products are being shipped.

 


Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=What+is+the+delivery+time+of+my+order%3F+
A tracking number will be emailed to you the day after your order shipped. You will then be able to track your order by going to http://www.ups.com/ .

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=How+do+I+track+my+order%3F
Due to the fact that our products are food industry related we do not accept returns or exchanges for hygiene reasons unless you have received the wrong product.

***If the wrong item has been shipped, please e-mail admin@packnwood.com. ***

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=What+is+your+return%2Fexchange+policy%3F

Packnwood commits to 5 fundamental key points:

          1) Buy Greener:

Favor Eco-certified products and suppliers Favor packaging made from natural and renewable resources

Encourage suppliers to take a step towards sustainable development

          2) Develop and market the largest range of eco-friendly products:

Offer a diversified range of eco-friendly packaging

Offer when possible certified eco-friendly items

Offer green alternatives for all kinds of purposes

Constantly innovate and hunt for newer and greener packaging solutions.

          3) Diminish our energy footprint on our site:

Recycling and waste sorting Reduction of our energy consumption ("Turn It Off" campaign in our office for lights, computers…)

Internal communication on the green step we take as well as the balanced approach to environmental responsibility

          4) Increase our client's awareness on the beneficial effect of our products on the environment:

Advice and guide our clients towards greener packaging solutions

Explain the various existing certifications

Increase awareness on energy recovery from waste

Explain the eco-friendly norms and eco-labels

          5) Favor greener communication tools:

Orient our clients and prospects towards our E- catalogs and website instead of our paper catalogs

Develop and optimize our website for easier use for our visitors

Favor communication through telephone and emails

Mailings and newsletter are made 99% of the time by email and not paper

E-invoicing in order to reduce the amount of paper


Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=What+is+Packnwood%27s+environmental+policy%3F+
Due to the variety of materials and designs, our products are manufactured in different countries around the world (Europe, Asia, USA, and Africa).

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=Where+are+the+products+made%3F+
We do. Please email admin@packnwood.com for more information about minimum order and quote.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=Do+you+do+customize+or+create+custom+products%3F+What+is+the+procedure%3F

It is very easy to reset your password. You just have to click http://www.packnwood.com/forgetPassword.jhtm, follow three easy steps and you are good to go!

  • Step 1. Enter the e-mail address associated with your Packnwood account
  • Step 2. Check your e-mail and click the link
  • Step 3. Enter your new password and then click "Submit"

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=What+can+I+do+if+I+forgot+my+password%3F
Cardboard and paper are not compostable because they are made of paper paste but also of chemical additives. However they are recyclable and this is very advantageous. For instance, a single fibre paper can be recycled up to 10 times.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=Are+cardboard+and+paper+compostable+%3F
Molded pulp products are compostable if they are made of vegetable residues and without any chemical additive. In this case they are in accordance to the EN 13432 norm.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=Are+molded+pulp+products+compostable%3F
By definition, wood is compostable and biodegradable when it is completely natural. It is in accordance to the EN 13432 norm. However, wooden products are oftenly associated with plastic, paper, glue or inks. In this case, it wouldn't be a 100% compostable product. Wood is also easily recyclable, it can be transformed into chips and it can be used once again.

Direct link to this Question:

http://www.packnwood.com/faq.jhtm?question=Are+wooden+packagings+compostable+%3F