PacknWood FAQ

  • Ordering

  • How do I register on PacknWood.com?

    To create an account click here.

  • How do I place an order on online?

    First register for an account or log into your account if you already have one. Then click on the product you want to buy, type in the quantity you want (number of cases) and click on the "ADD TO CART" button. You can then go back to the website by clicking on the "BACK TO STORE" button and add as many items as you want. Once you are done, go to your shopping cart and click on the "CHECKOUT" button. You can now choose your preferred shipping method and payment method and enter your information (please make sure the shipping and billing information are accurate). After agreeing to the Terms and Conditions just click on the "PURCHASE BUTTON" and you are done! You will then receive an email that has your invoice attached.

  • How can I see the prices on PacknWood.com?

    In order to see the prices, you just have to register for an account or log into your account if you already have one. You can then click on any item and see all the pricing information.

  • What is the minimum order online?

    The minimum order is a case. You won't be able to order any product by the pack. There is no minimum order if you are ordering samples.

  • How do I know if your products fit my needs?

    All the products' specifications and dimensions are available online, whether you register or not. If you are still not sure that the product you are looking at will perfectly fit your needs, you can order a sample for $1 and try the product at home!

  • Can I cancel an order?

    Please contact us via email contact@packnwood.com if you would like to cancel an order. If your order has already gone in to our warehouse for processing, it may not be able to be cancelled. Please do not consider your order cancelled until you have received written confirmation from Packnwood.

    If you would like to make changes to your order, please contact us via email contact@packnwood.com.
    If your order has not yet been charged, we can make the changes for you. If your card has been charged, a new order will need to be placed. Our customer service center is open M-F 9-6 est. If your email is received over the weekend, someone will respond on Monday morning.

  • Can I change my shipping address?

    If your order has not been processed at our warehouse yet, we can change the shipping address for you at no additional charge. If the order has already been processed, UPS charges $12.50 and up to reroute packages. The total amount will be advised to you and once payment has been received we will be able to update your shipping address. Please note this may add 1-2 business days to the transit time.

  • How do I order samples on PacknWood.com?

    Click on the product you want to buy samples for. Click on the sample on the right side of the screen and click on "ADD TO CART" button. Once you are done, go to your shopping cart and click on the "CHECKOUT" button. You can now choose your preferred shipping method and payment method and enter your information (please make sure the shipping and billing information are accurate). After agreeing to the Terms and Conditions just click on the "PURCHASE BUTTON" and you are done! You will then receive an email that has your invoice attached.

    Please note that samples are shipped within 2 business days.
    Substitutions of like samples may be sent when ordered samples are not available in the office.

  • Can I order an item that you don't currently have in stock?

    Please e-mail or call the office at +1 201 604 3840 for more information about items that are not in stock.

  • Is there a volume discount on PacknWood.com?

    Please e-mail contact@packnwood.com or call the office at +1 201 604 3840 if you are ordering $1,000 or more to enquire about a discount.

  • Can my order be delivered outside of the US?

    Please e-mail contact@packnwood.com or call the office at +1 201 604 3840 for more information about where our products can be shipped to outside of the US.

  • What is your return/exchange policy?

    Packnwood accepts returns on orders of up to ten unopened cases only. Anything above will need to be reviewed and approved by management. All returns must be requested within seven days of order delivery. Please email contact@packnwood.com to request a return form. Any requests emailed past seven days of delivery will not be eligible for a return.

    Please note there will be a 25% restocking fee for the return. This restocking fee will be deducted from the total refund amount prior to your refund being issued. All cases must be in the original unopened condition. Any products in which the case has been opened will not be eligible for a refund. If an opened case is returned, you may request to have it shipped back to you at your cost or we will discard the case and not refund the return.

    All returns must be received back to our warehouse within 30 days of the receipt of return paperwork. Any returns received after the 30 day time period will not be eligible for any refunds. Returns must be shipped back to the warehouse address listed on the return paperwork. Any returns received to a different location will have shipping charges removed from the refund for the shipping expense we will incur when returning the cases to the correct warehouse.

    ***If the wrong item has been shipped, please e-mail contact@packnwood.com. ***

  • Do you do customize or create custom products?

    We do, please email contact@packnwood.com for more information about minimum order and quote.

  • Shipping & Tracking

  • How much is shipping and handling?

    Shipping will be calculated at time of check out.

  • Can my order be delivered outside of the US?

    Please e-mail contact@packnwood.com or call the office at +1 201 604 3840 for more information about where our products can be shipped to outside of the US.

  • What is the delivery time of my order?

    All samples are shipped within 2 business days.

    All other orders will usually ship within 24 hours if the order is placed before 1pm EST Monday-Friday (Not including Holidays).

    If your order is placed after 1pm EST, it will ship the next day.

    ***For an additional charge a rush fee can be applied for same day shipping after 1pm EST.***

    ***Shipping times are not guaranteed.***

    Click here to view shipping time maps

    After your order has been shipped, you will receive an email with a tracking number that will allow you to track the shipping progress of your order.

    The delivery time depends on the location where the products are being shipped.

  • How do I track my order?

    A tracking number will be emailed to you the day after your order shipped. You will then be able to track your order by going to http://www.ups.com/ .

  • One of my items didn't arrive/arrived damaged - Truck Deliveries

    Please inspect your order before the driver leaves. If there are any shortages or damages to cases, please note so on the paperwork the driver will give you to sign. Please follow the below steps to ensure that the issue can be taken care of.

    Make note of the issue on the driver's paperwork
    Email contact@packnwood.com within 24 hours and advise of the issue
    Please do not throw out any damaged cases and/or product.
    Please send pictures to contact@packnwood.com of any damages

    As careful as carriers are there sometimes can be damages. When this occurs we can send you a new product or reimburse you for the purchase price of the product. In order to do this though we must be able to put a claim in with our carriers.
    If the above steps are not followed, we are not able to do so.
    Please make sure that you note any damages/shortages both with the carrier and with our contact@packnwood.com email. If this is not done, we will not be able to send new product or reimburse you for any product cost.
    Also, please only sign for the number of cases you receive. Please make sure to also check the SKUs.
    If you realize after the driver has left that your order is short, we will be unable to reimburse you for any product or send replacement items.

  • My order arrived damaged/missing items - UPS/FedEx/USPS

    Please email contact@packnwood.com within 5 business days of delivery when your order arrives damaged or short. Please make sure that pictures are included for any damages. We will need pictures of both the damaged product as well as the case. Please make sure to include pictures of the case. Without this we will be unable to reimburse you or send new product. Please allow up to 24 business hours for someone to respond to your email to work on a solution that will best fit your needs.

  • Where's my product!

    Please reach out to contact@packnwood.com if your order seems delayed or lost in transit. We will reach out to the carrier for you and find out what has gone wrong!

  • Why did my order ship from NJ and NV?

    We will always first try to ship all of your order from the warehouse closest to you. There will be times though where product is only available in one of our locations. Please always put your need by date in the special instruction box if you are short on time. If your order will not arrive in time for your deadline, we will always reach out to you to see how you would like this handled. If there is no need by date listed in the special instruction box, transit times cannot be guaranteed.

  • Door to Door Service

    Our free shipping does not include residential addresses and locations without a dock. If you are in one of these types of locations, we do offer door to door delivery for pallet size orders. The driver will arrange a time with you for the delivery and bring your order inside for you. If you are interested in receiving a quote for this, please email contact@packnwood.com.

  • What is your return/exchange policy?

    Packnwood accepts returns on orders of up to ten unopened cases only. Anything above will need to be reviewed and approved by management. All returns must be requested within seven days of order delivery. Please email contact@packnwood.com to request a return form. Any requests emailed past seven days of delivery will not be eligible for a return. Please note there will be a 25% restocking fee for the return. This restocking fee will be deducted from the total refund amount prior to your refund being issued. All cases must be in the original unopened condition. Any products in which the case has been opened will not be eligible for a refund. If an opened case is returned, you may request to have it shipped back to you at your cost or we will discard the case and not refund the return. All returns must be received back to our warehouse within 30 days of the receipt of return paperwork. Any returns received after the 30 day time period will not be eligible for any refunds. Returns must be shipped back to the warehouse address listed on the return paperwork. Any returns received to a different location will have shipping charges removed from the refund for the shipping expense we will incur when returning the cases to the correct warehouse. ***If the wrong item has been shipped, please e-mail contact@packnwood.com. ***

  • Eco-Friendly Facts

  • What is Packnwood's environmental policy?

     

    Packnwood commits to 5 fundamental key points:

              1) Buy Greener:

    Favor Eco-certified products and suppliers Favor packaging made from natural and renewable resources

    Encourage suppliers to take a step towards sustainable development

              2) Develop and market the largest range of eco-friendly products:

    Offer a diversified range of eco-friendly packaging

    Offer when possible certified eco-friendly items

    Offer green alternatives for all kinds of purposes

    Constantly innovate and hunt for newer and greener packaging solutions.

              3) Diminish our energy footprint on our site:

    Recycling and waste sorting Reduction of our energy consumption ("Turn It Off" campaign in our office for lights, computers?)

    Internal communication on the green step we take as well as the balanced approach to environmental responsibility

              4) Increase our client's awareness on the beneficial effect of our products on the environment:

    Advice and guide our clients towards greener packaging solutions

    Explain the various existing certifications

    Increase awareness on energy recovery from waste

    Explain the eco-friendly norms and eco-labels

              5) Favor greener communication tools:

    Orient our clients and prospects towards our E- catalogs and website instead of our paper catalogs

    Develop and optimize our website for easier use for our visitors

    Favor communication through telephone and emails

    Mailings and newsletter are made 99% of the time by email and not paper

    E-invoicing in order to reduce the amount of paper

     

  • Are cardboard and paper compostable ?

    Cardboard and paper are not compostable because they are made of paper paste but also of chemical additives. However they are recyclable and this is very advantageous. For instance, a single fibre paper can be recycled up to 10 times.

  • Are molded pulp products compostable?

    Molded pulp products are compostable if they are made of vegetable residues and without any chemical additive. In this case they are in accordance to the EN 13432 norm.

  • Is wooden packaging compostable?

    By definition, wood is compostable and biodegradable when it is completely natural. It is in accordance to the EN 13432 norm. However, wooden products are oftenly associated with plastic, paper, glue or inks. In this case, it wouldn't be a 100% compostable product. Wood is also easily recyclable, it can be transformed into chips and it can be used once again.

  • What are the PEFC and FSC certifications?

    These are forestry certifications concerning the sustainable management of forests. They guarantee an eco-aware management. This certification is very common among European and North American forests.

  • What does biodegradable mean?

    A biodegradable product is the one that can be easily decomposed by microorganisms without adding any chemical product. Time for biodegradability will depend on the amount of oxygen, humidity rate and temperature.

  • What is the AIB Vinçotte's "OK biodegradable" label?

    Created in 2009, this label measures the amount of carbon coming from renewable sources regarding fossil carbon inside a matter, in order to give value to products coming from renewable sources. According to the renewable raw materials rate (% bio based) inside a product, this one can be certified as "1 star bio based", "2 stars bio based" , "3 stars bio based" or "4 stars bio based".

  • What is the AIB Vinçotte's "OK compost" label?

    This is an European label diffused by the Belgium agency Aib Vinçotte which guarantees that the components of a product can be composted in an industrial or professional composting zone without detrimental effects to the compost quality. When time comes for decomposition, the highest possible temperature is needed (more than 55°C) A second OK Compost Home label exists which guarantees that the components of the product can be composted in a private compost or in a drum. If the composting process goes well, the product will decompose itself in several months.

  • What is the composting process?

    It is a natural biological process that gives value to organic matters and allows its conversion into a high humic product when in the presence of oxygen. At the end of the composting process, we get compost or humus which can be directly used in agriculture. By composting, we avoid costly and polluting incinerations and we give value to our wastes.

  • What is the difference between a homemade composting and the industrial composting?

    The difference comes from the temperature and the composting time. Industrial composting requires a temperature of 75°-80°C, a humidity rate of 65-70% and an oxygen rate of 18-20%. In these conditions, composting takes around 12 weeks. In garden compost, temperature never exceeds 40°C and humidity will depend on the time of the year, the season, and the latitude. Composting will be far longer, it can take up to several months.

  • What is the difference between a recyclable product and a recycled product?

    A recycled product is fully or partially made of waste. The most common recycled product is the glass or the recycled paper, made of paper waste. A recyclable product can be reused by recycling or by industrial processing.

  • What is the difference between biodegradable and compostable?

    Biodegradable and compostable don't have the same meaning. A biodegradable product can be decomposed by microorganisms, but it doesn't necessarily mean that it will produce good quality compost (humic). Consequently, a biodegradable product is not necessarily compostable; however a compostable product is necessarily biodegradable.

  • What is the difference between degradable and biodegradable?

    Biodegradable products have a vegetal origin. The whole biodegradation process takes several months under the ground. Products that can be impaired (or divided into several fragments) come from an oil-producing origin, they made of polyethylene PE and chemical additives. With the presence of oxygen, under the effect of heat and UV rays, they loose their mechanical resistance, break up into several particles and visually disappear.

  • What is the Din Certco label?

    This is an European label diffused by the German Agency Din certco, which equivalent is the norm EN 13432 regarding biodegradability and composting.

  • What is the European ecological label?

    Created in 1992, the European ecological label is the only official label that can be used in all the member states of the European Union. For now, it is mostly affixed on the cleaning household products.

  • What is the European norm EN 13432?

    This is the European norm concerning packaging and packaging waste. This norm establishes the requirements regarding the value we can give to the packaging by composting and biodegradation. It rests in 5 firm foundations: composting, biodegradability, disintegration, final compost quality, and eco toxicity.

  • What is the green spot label?

    The green spot label means the company has made a contribution to an authorized recycling organization but it doesn't mean that the product is recycled.

  • What is the meaning of color coded waste recycle bins?

    Yellow waste bin: plastic packaging (bottles, boxes), metals, cardboards. Green waste bin: glass Blue waste bin: paper, magazines, newspapers. Black waste bin: leftovers, organic waste.

  • What is the meaning of PLA and PSM?

    PLA and PSM are vegetal synthetic resins coming from starch. PLA is the abbreviation for Polylactic acid or polylactide which is a result of the sugar or starch fermentation, it is a transparent material, resistant and insipid, a natural alternative to polyethylene, 100% biodegradable and compostable. PSM (abbreviation for PLA starch Material) is a starch polymer, solid and microwave-resistant, 100% biodegradable and compostable.

  • What is the NF environment mark?

    Created in 1991, this label requires some eligibility criteria's concerning highly toxic materials used by the most traditional polluting industries (painting, varnish, house furnishings and bag industry).

  • Other

  • Where are the products made?

    Due to the variety of materials and designs, our products are manufactured in different countries around the world (Europe, Asia, USA, and Africa).

  • What can I do if I forgot my password?

     

    It is very easy to reset your password. You just have to click here and follow three easy steps and you are good to go!

    • Step 1. Enter the e-mail address associated with your Packnwood account
    • Step 2. Check your e-mail and click the link
    • Step 3. Enter your new password and then click "Submit"

  • Image Color Policy

    Packnwood's Media Department takes every effort possible to depict all of our products as accurately as possible. From time to time there may be color discrepancies. There are many things that could affect this including lighting or the resolution of your screen. Packnwood cannot make any guarantees on the exact color for our products. We do have samples available for all of our products and suggest that you try a sample prior to purchasing a full case.

  • Product Measurements and Capacity

    Please note product measurements and capacities may vary slightly. Please order samples for any products that you need exact measurements on. Returns cannot be accepted for discrepancies less than one inch or less than one ounce.

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